I had an unexpected need for immediate service and had the pleasure of finding Aurora Auto Pros to do it. After reading their entire website (their business philosophy) it was time to try it. I am happy to report that they did not win my trust, they EARNED it as described on their website. My service tech Marseilles heard every concern I had, suggested the appropriate evaluation to guide my decision, explained and SHOWED ME the issues involved and then strategized with me to address the safety issue, understand and begin a plan for potentially bigger issues and absolutely supported my decision to start small while I consider my options about keeping or changing car. He had no ego involvement. He was clear about what I needed to consider then supported my decision. In addition, in the short period I was seated in the office, I observed their team working together with no sense of competition which resulted in a happy workplace that served me. They even have a new program where you get credit on your account when you refer someone to them. That credit applies to next services. Owner Edgar was friendly and helpful as well and the changes to his industry that he mentions on the website he is clearly implementing. Very happy customer! BTW - the car handles fine!
Rebecca, thank you for your wonderful review! We are thrilled to hear about your positive experience at Aurora Auto Pros. It is our top priority to earn the trust of our customers, and we are glad that we lived up to our business philosophy. We take pride in our team's commitment to providing exceptional service, from addressing concerns to guiding decision-making. Your satisfaction is our ultimate goal, and we're glad that you felt supported every step of the way. We appreciate your kind words and look forward to serving you again in the future. -The Team at Aurora Auto Pros
- Aurora AutoPros